David Spinks on customer-centered success metrics for Scrum Masters

As Scrum Masters it is easy to get focused on the team or the organization. However, the customer is the reason for the work we do. In this episode we discuss some of the metrics or questions we can use to assess our success as Scrum Masters. A special focus on the customer is part of the mix!

Featured Retrospective Format of the Week: Constellation exercise

The Constellation Retrospective starts with the team standing in a circle, then the facilitator asks a question with a yes/no or agree/disagree answer, and the team moves away from the center of the circle if they say “no” or disagree, and move towards the center if they say “yes” or agree. This exercise allows the teams to see where each team member stands, and helps recognize possible differences that need to be addressed. David also shares a tip on how to make these retrospectives deliver anonymous information that is useful for the Scrum Master but can avoid unnecessary conflict.

About David Spinks

David has over 15 years experience in the IT industry. He began his career as a software developer before becoming a Scrum Master in 2012. He calls himself an ‘agile adventurer’ and believes in continuous learning in himself and others. His passion is getting the best out of teams and seeing people reach their full potential. He has worked in a variety of industries, including eCommerce, social housing and education.

You can link with David Spinks on LinkedIn and connect with David Spinks on Twitter.

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This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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This simple checklist and calendar handout, with a coaching article will help you define the minimum enagement your PO must have with the team
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Download a detailed How-To to help measure success for your team
Motivate your team with the right metrics, and the right way to visualize and track them. Marcus presents a detailed How-To document based on his experience at The Bungsu Hospital
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Read about Visualization and TRANSFORM The way your team works
Overcome Team Resistance and Gain Leadership Buy-In
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Overcome Team Resistance and Gain Leadership Buy-In
Discover practical, real-world solutions from leading Agile practitioners. Access three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
Overcome Team Resistance and Gain Leadership Buy-In
Discover practical, real-world solutions from leading Agile practitioners. Download three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
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Download three free chapters from 'Tips from the Trenches Scrum Master Edition' and start transforming your Agile practices today!
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