Lucas Smith on how being yelled at by users changes your perspective on customer value

It is common to claim that we must user-centric, or listen more to users, or even involve users more in the product development. But Lucas has an extreme case of that message for us. Listen in to learn how being yelled at by users can totally change your perspective on what is value, and make you want to change the product development process.

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About Lucas Smith

Lucas has been a developer, manager, and agile coach and trainer with Boeing. Currently works a Professional Scrum Trainer with Scrum.org and is the owner of LitheWorks. Lucas enjoys helping people and organizations improve the way they work to be more creative, effective, and efficient.

You can find Lucas Smith’s company at litheworks.com.

You can link with Lucas Smith on LinkedIn.

 

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