When we start our role of Scrum Master in a new team or organization, Samantha suggests, listen first. Pay attention to the interaction, the way people relate to each other, the language they use. When you know where the pain is, be an agile paramedic. Go where the pain is, help the teams reflect and find their real pains, and possible solutions.
Samantha also shares with us a specific retrospective format that helps teams find where they are not following the Agile principles and values. You can use this format to help teams reflect on what is preventing them from growing.
About Samantha Webb
Samantha is a Scrum Master based in London where she works with clients in a number of different industries. In her spare time she is a game writer and designer and uses Scrum to work on game projects.