BONUS: David Marquet on the book Turn the Ship Around! A True Story of Building Leaders


Captain L. David Marquet, author of Turn the Ship Around!, joins us in the Scrum Master Toolbox Podcast to discuss the lessons learned from his stint at the Santa Fe, a US Navy submarine that, when he took over, ranked last in retention and operational standing.

How do you turn around a ship that is going south? When people leave quickly, you don’t even keep the little knowledge gathered in the team. Just like in our organizations today, the Santa Fe was losing key people and suffered from very low morale. This was the moment when Retired Captain David Marquet entered the ship. The Santa Fe was about to change, and Captain Marquet shares with us the key moments in that story as well as very practical tools you can use as a Scrum Master to help your team go from follower to leader.

Acknowledging what you don’t know and still being a leader

Leaders are expected to know a lot. In fact, in the US Navy submarine captains are put into school for 1 year before taking office in the ship. Captain Marquet shares with us the moment when he gave his first order and was made aware that his order was impossible to carry out.

Many leaders do this, but are never told by their subordinates that the order is impossible to execute. This moment of understanding led Retired Captain David Marquet to start a new practice aboard the Santa Fe: being silent to allow people to express their intent. Later on the Captain and his crew developed the “I Intend to” method that is described in his Turn the Ship Around book, and enabled the major transformation in the ship: from 1 leader and 134 followers to 135 leaders on board. This simple technique can dramatically unlock the capabilities of your organization and your team.

Captain Marquet also shares the simple techniques that allowed him to make the “I intend to” approach work. Listen in for the details.

Giving up control, the key to self-organization and a major challenge for leaders today  

Leaders are leaders because they are able and willing to take control of difficult situations. And they add value by helping their teams face and resolve difficult situations. However, the challenge is that when we do take control, we immediately send the message to the team that they are not supposed to. How do we get out of that pattern? Captain Marquet shares with us his approach, an approach that he uses today with leaders all over the world. Practicing giving up control is one way we can learn to unlock the power of the organizations and teams we work with.

Listen in to learn about this simple, but effective practice and how it can help you – as a Scrum Master – let the team raise up to the challenge. To take ownership on their own. This simple technique alone can trigger the process of self-organization

Audience question: how to deal with bad apples?

As a Captain in the Navy, Captain Marquet had to deal with all kinds of people and in situations where there was no other choice. You can’t fire a person while you are at sea for 6 months. That person can be a key to a future critical situation, so we need to make sure everyone can contribute to the challenges we face. How do you do that when there’s a “bad apple” in the team? Captain Marquet reviews with us his approach to tackling that kind of issue that we will have to face, sooner or later, in our Scrum Master career.

The audience question was submitted by Alexandre Thibault, a previous guest on the podcast.

The real role for leaders in organizations

George W. Bush famously proclaimed “I’m the decider!” But is that really the role of a leader? How about the role of the leader as the one responsible for the structure, the system where the teams and individuals perform their work?

Captain Marquet challenges us with the idea that we, as leaders, are responsible for the system of work. The structure and methods of interaction and collaboration. While the people in the team or organization are responsible for the real work. The content of the work. If we don’t follow this simple approach we end up micromanaging outcomes as Captain Marquet says.

Be authoritarian in the system of work, but decentralize decisions about the work content.

Act your way into a new way of thinking

How can we bring this kind of change to our organization? No change can happen without the attention and focus of the leaders in the organization. And in this aspect lies one of the key insights of the book by Captain Marquet: “Instead of trying to change mind-sets and then change the way we acted, we would start acting differently and the new thinking would follow.”

The story that Captain Marquet conveys in his book is a striking example of how you can change culture in an organization, and radically improve results with simple, and sometimes counter-intuitive, lessons on leadership.

About Captain L. David Marquet

Captain David Marquet (pronounced: MAR-KAY) was assigned to command the nuclear powered submarine USS Santa Fe. The Santa Fe ranked last in retention and operational standing. He literally “turned his ship around” by treating the crew as leaders, not followers, and giving control, not taking control. This revolutionary approach not only took the Santa Fe from “worst to first” in the rankings, but also created more subsequent leaders than any other submarine. Stephen R. Covey called the Santa Fe “the most empowering organization [he’d] ever seen” and wrote about Captain Marquet’s leadership practices in his book, The 8th Habit.

Captain Marquet is the author of Turn the Ship Around! A True Story of Turning Followers Into Leaders.

This was Fortune magazine named it the #1 must-read business book of the year, and USA

Today listed it as one of the top 12 business books of all time.

David Marquet is here to share with us the powerful message that in highly effective organizations, leadership is not for the select few at the top; he will share with us how he and the crew of Santa Fe developed a way to create leaders at every level.

To find out more, visit Captain Marquet’s site, buy Turn the Ship Around!

You can link with Captain L. David Marquette on LinkedIn and connect with Captain L. David Marquet on Twitter.

 

EXTRA BONUS! 🙂 Captain David Marquet’s Leadership Nudges available for you, right now and for free!

You can go to youtube and subscribe to Captain Marquet’s leadership nudges. Short videos about key aspects of leadership that the shares with you every week. You can subscribe to Captain Marquet’s leadership nudges on his website, or follow the channel on youtube!

 

Here’s one of my favourites for you to watch: 1 minute to make you a better leader!

https://www.youtube.com/watch?v=wC5jmEgg6pI

Victor Bonnacci on leading a multi-team, entereprise change process

There are many factors to take into account in a change process. When many teams are involved this becomes an even more important realization. Victor explains his experience with a large Entreprise change management process.

About Victor Bonnacci

Vic coaches software teams at Bio-Rad Laboratories using Scrum and XP practices. He’s worked in IT for twenty years; first as a webmaster, programmer, project manager and currently as a scrum master and coach. Vic lives in Southern California where he is very active in the local community, and he hosts the Agile Coffee podcast.
You can link with Victor Bonnacci on LinkedIn, and connect with Victor Bonnacci on Twitter.
Be sure to follow Victor Bonnacci’s podcast: Agile Coffee.

Victor Bonnacci explains how each team is different from each other

Although it is tempting to “see” patterns in the teams we work with, the fact is that every team is different. Even the same team is different from project to project, and from day to today. Victor shares his journey from focusing on the process to focus on the team, and how important that is for all Scrum Masters.

About Victor Bonnacci

Vic coaches software teams at Bio-Rad Laboratories using Scrum and XP practices. He’s worked in IT for twenty years; first as a webmaster, programmer, project manager and currently as a scrum master and coach. Vic lives in Southern California where he is very active in the local community, and he hosts the Agile Coffee podcast.
You can link with Victor Bonnacci on LinkedIn, and connect with Victor Bonnacci on Twitter.
Be sure to follow Victor Bonnacci’s podcast: Agile Coffee.

Victor Bonnacci on the importance of letting the team solve their own problems

All of us who have a background in more directive roles (manager, project manager) from our time before Agile, are tempted to take over the problems and solve them for the team. However that’s not how we help teams grow. In this episode Victor shares his story of a recovering Project Manager that needs to learn to help the team solve their own problems.

About Victor Bonnacci

Vic coaches software teams at Bio-Rad Laboratories using Scrum and XP practices. He’s worked in IT for twenty years; first as a webmaster, programmer, project manager and currently as a scrum master and coach. Vic lives in Southern California where he is very active in the local community, and he hosts the Agile Coffee podcast.
You can link with Victor Bonnacci on LinkedIn, and connect with Victor Bonnacci on Twitter.
Be sure to follow Victor Bonnacci’s podcast: Agile Coffee.

Jason Little on being a connector to enable change

One of the tasks we take up as Scrum Masters is to help to change the wider organization. Starting with the teams that our team interacts with. Jason explains how he is able to detect and work with the teams outside that are ready and willing to help change the organization.

About Jason Little

Jason Little helps organizations discover more effective practices for managing work and people. Sometimes that means plucking tools from the Agile world and sometimes that means using more traditional management practices, such as The Rockefeller Habits. Jason is passionate about the people side of change, and focus on bringing meaningful change into organizations that will improve the lives of people. Jason has recently released a new book called Lean Change Management: Innovative Practices for Managing Organizational Change.
You can connect with Jason Little on Twitter and link with Jason Little on Linkedin.
Jason Little is also a funder of Happy Melly.

Jason Little on helping teams work with outside stakeholders

“That’s not Agile!” is a common phrase we hear when a team does not want to compromise their view of agile in order to improve the collaboration with external stakeholders. Although that phrase may be true, we as Scrum Masters must look beyond the surface and understand how to help teams collaborate better with stakeholders.

About Jason Little

Jason Little helps organizations discover more effective practices for managing work and people. Sometimes that means plucking tools from the Agile world and sometimes that means using more traditional management practices, such as The Rockefeller Habits. Jason is passionate about the people side of change, and focus on bringing meaningful change into organizations that will improve the lives of people. Jason has recently released a new book called Lean Change Management: Innovative Practices for Managing Organizational Change.
You can connect with Jason Little on Twitter and link with Jason Little on Linkedin.
Jason Little is also a funder of Happy Melly.

Jason Little shares how hard it is to handle disruptive team members

It is hard enough to help a team that works OK, but handling teams with highly disruptive team members is extremely difficult. There are no formulas, but Jason shares with us some of the tools he used in a particular case where he had to help the team deal with a highly disruptive team member.

About Jason Little

Jason Little helps organizations discover more effective practices for managing work and people. Sometimes that means plucking tools from the Agile world and sometimes that means using more traditional management practices, such as The Rockefeller Habits. Jason is passionate about the people side of change, and focus on bringing meaningful change into organizations that will improve the lives of people. Jason has recently released a new book called Lean Change Management: Innovative Practices for Managing Organizational Change.
You can connect with Jason Little on Twitter and link with Jason Little on Linkedin.
Jason Little is also a funder of Happy Melly.

Woody Zuill discusses failed Agile adoptions

Agile is an approach to software development that asks us to look at the whole process differently. It asks us to consider different values, principles and perspectives that differ significantly from previous approaches. And it is because of that that it causes many to feel like their previous successes no longer matter. In such an environment it is very easy to feel rejected and that our experience does not count. This leads to problems in agile adoption. Woody talks about one such experience and what he learned from it.

About Woody Zuill

Woody Zuill, an independent Agile Consultant, Trainer, Coach, and Guide and has been programming computers for 30+ years. As a pioneer of the Mob Programming approach of teamwork for software development he has been sharing presentations and workshops on Mob Programming for conferences, user groups, and companies all over the world. He is considered one of the founders of the “#NoEstimates” discussion on Twitter.
You can connect with Woody Zuill on LinkedIn or contact Woody Zuill on Twitter.
If you are interested, check the MobProgramming conference.

Angel Diaz-Maroto: from programmer to leader and what he learned in the process

The journey we are in as Scrum Masters has many different forms. Angel tells us the story of his transition from Developer to Leader, and what were the critical lessons he learned in the process. We also mention a critical book for us in the software world: Lean Software Development by Mary and Tom Poppendieck.

About Angel Diaz-Maroto

Angel is a seasoned and very energetic Agile coach and a frequent speaker at international conferences and Agile events in Europe and America. He is Certified Scrum Coach. Currently he is member of Agilar, one of the leading Agile coaching firms in Europe and Latin-America.
He is now at Agilar, but before he was the leader at one of the biggest Agile transformations in europe, including business and IT at the Spanish branch of a multinational bank (ING). He lead the transformation from the trenches and starting from scratch. He as more than 15 years of experience in many different roles and is a professor at ESNE (University School of design, innovation & technology).
You can link up with Angel Diaz-Maroto on LinkedIn and connect with Angel Diaz-Maroto on Twitter.

Amitai Schlair on leading change as a scrum master

Today’s episode is the first where we tackle a new question: how to lead change in our role as a Scrum Master. Change management or change leadership is one of the core skills for us as Scrum Masters, and Amitai shares with us some of the tools he uses to help teams and organizations go through the change process. He also shares with us one approach he uses to develop trust between him and the teams he works with.
Today we play one more Agile in 3 Minutes episode that talks about what it means to be wrong and why that matters. Today’s Agile in 3 minutes episode is episode #5, titled “Wrong”.

About Amitai Schlair

Amitai is a Software development coach, and legacy code wrestler, non-award-winning musician, award-winning bad poet, and creator of Agile in 3 Minutes, which is a great podcast about what Agile really is about. A must listen for anyone interested in Agile Software Development.
You can link with Amitai Schlair on LinkedIn and connect with Amitai Schlair on Twitter.